Welcome to the IT Department's Helpdesk FAQ for students. Below you will find links to the areas that you will be logging into throughout your time at BridgeValley. If one of the sections below does not have the information you are looking for or you are still having technical issues, please fill out the form below and a helpdesk technician will be able to assist you.
Password/PIN reset options for Student MyBridge, Student Email, and Student Office 365 account.
Very important note: the PIN for student MyBridge is always synced over to Student Email and Student Office 365 accounts. Meaning if you can access your MyBridge, the other accounts can be accessed. If you can access your MyBridge with saved password information, please see this section below for steps to view saved passwords.
Steps to rest MyBridge PIN:
Contact our 24/7 helpdesk by calling 1-800-253-1558 and press option 1 for the helpdesk
Once your identity has been verified, the helpdesk will reset your PIN to your 6-digit birthdate (MMDDYY)
When you login the next time, it will prompt you to change your PIN. The old PIN will be your 6-digit birthdate and then you will be prompted to enter a new PIN twice.
The new PIN must be between 6-15 characters and cannot be one you have used within the past 720 days.
Within 15 minutes, this PIN will update your student email account and Microsoft 365 password as well.
Blackboard login will use the same credentials as your MyBridge login. If you are having issues logging into Blackboard at the Blackboard login page, try the Blackboard link in your MyBridge. This link is found on the “E-Mail & On-line Courses” tab after logging into MyBridge.
Lockdown Browser login will use the same login information as your MyBridge login. If you cannot login Lockdown Browser but can login MyBridge with saved credentials, see this section on how to view saved passwords.
How do I access MyBridge?
The MyBridge login page link can be found on the homepage of the BridgeValley website at the top menu bar. You will need to know your B Number and PIN. If you have never logged into your MyBridge or the account PIN was reset, the PIN will be your six-digit date of birth (MMDDYY).
What do I do when my web access has been disabled? / How do I change my PIN?
After 3 unsuccessful login attempts, MyBridge will disable your account for security reasons. In order to get the PIN reset, you can contact our 24/7 helpdesk by calling 1-800-253-1558 and press option 1 for the helpdesk. Once your identity has been verified, the helpdesk will reset your PIN to your 6 digit birthdate (MMDDYY). When you login the next time, it will prompt you to change your PIN. The old PIN will be your 6 digit birthdate and then you will be prompted to enter a new PIN twice. The new PIN must be between 6-15 characters and cannot be one you have used within the past 720 days. Within 15 minutes, this PIN will update your student email account and Microsoft 365 password as well.
What is my student email address?
Your email can be found by looking on the "Personal Information" tab of you MyBridge account. Click the “View E-mail address.” Your student email address will be listed. Ex. email@example.com
How do I access my student email?
BridgeValley CTC student email is hosted via Gmail. There are two ways to access the BridgeValley student email. The first way to access your student email is via the link in MyBridge. Once you have logged in, click “Email & On-line Courses” tab and click the “Student E-mail” link. The second way to access your student email is by simply going to gmail.com
Once at the log in screen for Gmail, type your BridgeValley student email. Click “Next” and type your password. The password for your student email is the same as the PIN used to access your MyBridge. If you just reset your MyBridge PIN, please allow 15 minutes for the password to sync between the MyBridge system and your student email account.
What is my student email password?
The password for your student email is the same as the PIN used to access your MyBridge. If you just reset your MyBridge PIN, please allow 15 minutes for the password to sync between the MyBridge system and your student email account.
If you are not able to login to your student email account, please make certain that you are using your MyBridge PIN as the password for your email account. If your login information to MyBridge is prefilled and authenticates successfully, but your email account does not, you may be misremembering your MyBridge PIN. Please see the links below to find steps to look up your saved login information for MyBridge with the corresponding web browser. You will be looking for an entry listed under the website “https://rand.wvnet.edu.” or "https://rand-f5.wvnet.edu/" You will see your B Number as the username. Click the option to reveal the masked password. Try entering that revealed password for your email account. If you still cannot access your student email account, please submit the Helpdesk form above.
What are the hardware specifications for laptops I need at the college?
Please see the chart below. The minimum specifications will work for most of the college programs. If you just need a computer for word processing, checking email and accessing the internet, a device with the minimum specifications will work for you. If your program is in technology or engineering, you may need a more powerful computer. Please check with your instructor for more information of what type of computer you will need.
|Processor||Intel Core i3||Intel Core i5 or better|
|RAM||4GB||8GB or better|
500GB 7200 RPM Hard Disk Drive (HDD) or
120GB Solid State Drive (SSD)
|256GB Solid State Drive (SSD) or better|
|Graphics||Integrated||4GB Dedicated or better|
|Operating System||Windows 10 Home, Mac OS X||Windows 10 Home, Mac OS X|
Can I use a Chromebook?
Chromebooks are not supported for many of the applications used by BridgeValley. While you can use one to do simple tasks such as web browsing, typing a document, and storing files, applications such as Lockdown Browser are not supported and are used by many courses at the college. We highly discourage the use of Chromebooks because of this reason and suggest to purchase a device with either Windows 10 Home edition or the latest version of Mac OS X.
Does the college offer laptops for students to purchase?
The BridgeValley Bookstore has several laptops available for student purchase. Financial aid can be used for purchasing for those who qualify. Please contact the BridgeValley Bookstore for any questions related to purchasing. All laptops meet the minimum specifications of the chart above.
What is BridgeValley Online/Blackboard?
BridgeValley offers classes through a web-based platform that allows students access to course resources. This system is called BridgeValley Online. The software used to support the system is called Blackboard. Please see this FAQ for information. If you have issues with Blackboard, please call the WVNET helpdesk at 1-800-253-1558 and press option 1 for helpdesk.
How to I use Lockdown Browser to take an exam for my class?
Your instructor may require you to use Lockdown Browser when taking an online exam. For more information on how to download and login to Lockdown Browser, please view this webpage.
Why cannot install Lockdown Browser on my Windows 10 computer?
Your Windows 10 machine might be running Windows 10 S Mode. You can check whether you’re using S Mode by heading to Settings > System > About. On the About page, scroll down to the “Windows Specifications” section. If you see the words “in S mode” to the right the Edition entry, you’re using an S Mode PC. If you don’t, you’re not using S Mode.
Lockdown Browser is not available on the Microsoft Store, therefore, you cannot install it if you are in S Mode. In order to install the application, you need to remove your device from S Mode.
Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.
- On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
- In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
- On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.
What is Microsoft 365?
Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security. All BridgeValley accounts have access to the Office web apps, such as Word, Excel, and PowerPoint. These web apps allow you to create, view, and edit Office documents directly from a browser without installing any software. If you are actively enrolled in a course, you also can install the Office apps for your PC and/or Mac and mobile clients.
How do I sign into Microsoft 365?
Open a web browser and go to https://portal.office.com. You will be prompted for your email address, which is your BridgeValley student email. The password is the same as your student email password and MyBridge PIN.
How do I install Office products on my personal devices?
Enrolled students can install Office products on up to 5 devices. For computers, simply login to your Microsoft 365 account. Once signed in, click the option to Install Office, see example image below. For mobile devices, download the app for the product you wish to use and sign-in with your BridgeValley student account info when prompted.
What is OneNote and how do I use it?
OneNote is a digital notebook that automatically saves and syncs your notes as you work. You can type information into your notebook or use handwritten notes if you are using a device with a touchscreen. Your notebook can be shared with others and can be easily accessed from any device. For more information on how to use OneNote, please see Microsoft’s OneNote support page.
What is OneDrive? How do I access files from multiple devices?
Microsoft OneDrive is a powerful cloud storage tool that is included with your Microsoft 365 account. It allows you to store unlimited data in the cloud and access it from any internet connected device. For more information on how to use OneDrive please see Microsoft’s OneDrive support page.
What happens to my account and docs once I graduate?
Currently, BridgeValley IT does not disable or delete your account(s) when you graduate or stop attending BridgeValley. With that being said, the IT Department recommends moving any important services/ documents to a personal account. This makes it easier for you to access the information since you will be managing the account and not BridgeValley IT. Only actively enrolled students receive the license to activate Office apps on your Windows or Mac computer. Access to Office web apps and your OneDrive cloud storage will still be accessible when not enrolled in any classes.
What is Microsoft Teams?
Microsoft Teams is the hub for teamwork in Microsoft 365. It brings conversations, content, assignments, and apps together in one place.
How do I access Microsoft Teams?
To access Microsoft Teams, you can either use a web browser, desktop client, or mobile app. To login with a web browser, go to https://teams.microsoft.com. Your username will be your student email address and the password is the same password you use to login to your student email. This is also the same password as your MyBridge PIN.
To download the Microsoft Teams app for your PC for Mac, please access the download link from Microsoft’s webpage. Once you download and install the application, your login will be your student email address and the same password you use to login to your student email. This is also the same password as your MyBridge PIN.
Microsoft Teams is also available for mobile devices using the links below.
My class is using Microsoft Teams for video calls or content. How do I connect to the class?
If your instructor is using Microsoft Teams for a class, you will see your class listed by opening the Teams app or going to https://teams.microsoft.com. Then, click the Teams icon on the left app bar. You should have also received an email with an invitation link to the Teams Classroom. Once you find your class, click the General Channel to see Posts, Files, Class Notebook and more along the tabs at the top. You can chat with your instructor and classmates using the Conversation box in the bottom of the page.
How do I join a video call?
To join a video call in Microsoft Teams, you will either receive an email with a link that says Join Microsoft Teams Meeting, or you will see a meeting invite listed in the Posts feed of your class. For more instructions, please view Microsoft’s guide on how to join a Teams meeting.
Can I chat with my instructor or classmates on Teams?
Absolutely! If your instructor or classmates are logged into Teams, you will be able to instant message them. If they are offline, they will receive the message the next time they login. You can do 1:1 chat or group chats. To start a chat, click on the New Chat icon in the top menu bar (directly to the left of the Search bar) and begin typing the name of the person(s) you want to chat with. You can then type your message in the Message box at the bottom of the screen. For more information on chats in Microsoft Teams, please view Microsoft’s guide on starting chats and calls.
What is Zoom?
Zoom is a cloud-based video communications app that allows you to set up virtual video and audio conferencing, webinars, live chats, screen-sharing, and other collaborative capabilities. Your BridgeValley instructor may use Zoom to deliver live course content.
How do I create a Zoom Account?
To create a Zoom account, go to https://zoom.us/signup. Use your BridgeValley e-mail when creating your free Zoom account and not the other options listed below the email entry field on the sign-up page (Do not sign in with SSO, Google or Facebook).
You will need to verify your BridgeValley e-mail via link Zoom will send to your email. Once you verify your email, you will need to check “no” that you are not signing up on behalf of a school. Finally, enter your name and choose a password to complete the account creation process. Skip the “Don’t Zoom Alone” Step. Congratulations, you have a free Zoom Account!
How do I download and install Zoom?
For PC and Mac, when you go to https://zoom.us/support/download, the download will automatically start. Once the installer is downloaded, run the file and follow the on-screen instructions.
Zoom is available for mobile devices by using the links below.
How do I log into Zoom Desktop Client?
First you need to install Zoom and open the application. Click sign in and then enter your Zoom credentials. If you do not have a Zoom account please see above.
My instructor is using Zoom for my class. How do I connect to the Zoom call?
You should have received an email from Zoom.firstname.lastname@example.org. You will receive one for each class that meets with Zoom. These meetings are named in the following format: CRN Course Name Section. Ex. 1146 INFT-132-B01 If you cannot find the meeting information for your class, please ask your instructor to forward you the Zoom meeting information. You will need a Zoom account to access the class meeting.
On the day and time of your class, please find the corresponding Zoom invitation and click the meeting link listed. If you are on a computer, the browser may ask you to open the Zoom desktop client if it is installed. Otherwise, the browser will prompt you to download and install the desktop client.
From a mobile device, simply locate the invitation for the class you need in your email and click the meeting link. The Zoom app will auto launch if you have it installed or prompt you to install it if you do not.