Frequently Asked Questions
In addition to the FAQs provided on this page, students, faculty, staff and other interested parties can find answers to approximately 100 of the most commonly asked questions at BridgeValley by visiting one of our SONAR (Student Online Navigational Assitive Resource) kiosks located in the Davis Hall lobby on the Montgomery campus and in the Building 2000 lobby on the South Charleston campus.
How do I update my contact information or request a name change?
A Student Information form is accessible from our Forms page and must be used to initiate this type of request. Once complete, you will need to submit the form to the Office of the Registrar. Please note additional documentation such as a marriage certificate, divorce decree, or other legal document showing proof of your former and current names must accompany this form if you are requesting a name change.
How do I request a degree or enrollment verification?
Degree and enrollment verifications can be requested online by following the instructions on the Degree and Enrollment Verfication page.
Where can I find information regarding academic calendars, class schedules, final exam schedules, and other important dates?
Detailed information can be found on our Calendars, Schedules, and Important Dates page.
How do I add, drop, or withdraw from a class?
You must first determine your eligibility to add, drop, or withdraw based on the published dates in the academic calendar. Once your eligibility has been determined, you will need to complete a Course Registration form from the Forms page and obtain the signature of your academic advisor. Once complete, you will need to return the form to the Office of the Registrar. Completed forms may be emailed, via your student email account, to Registrar@BridgeValley.edu as long as all signatures are present.
How do I withdraw from school?
The process for withdrawing from school differs from the process for withdrawing from a single course. While you must still determine your eligibility based on the published dates in the academic calendar, this process is initiated with a Withdraw from School form from the Forms page. This form requires the signatures of your academic advisor, the Dean of Students, a cashier, a financial aid representative, and the Registrar. The Registrar's signature is obtained when the form is submitted to the Office of the Registrar. All other signatures MUST be present when the form is submitted to the Office of the Registrar.
Grades and Transcripts
How do I request an academic transcript?
Detailed instructions on how to request an academic transcript can be found on our Official Academic Transcript Request page.
What is a D/F repeat and how do I apply for it?
If a student earns a grade of “D” or “F”, including failures due to regular or irregular withdrawal, on any course taken no later than the semester or summer term during which the student attempts the sixtieth semester hour, and if that student repeats this course prior to the receipt of a baccalaureate degree, the original grade shall be disregarded and the grade earned when the course is repeated shall be used in determining the student’s cumulative grade point average. The original grade shall not be excluded from the student’s record.
If you are eligible and would like to request a D/F repeat, please download the D/F Repeat form from the Forms page. Once complete, you will need to return the form to the Office of the Registrar. Completed forms may be emailed, via your student email account, to Registrar@BridgeValley.edu as long as all signatures are present.
What is academic forgiveness and how do I apply for it?
Academic forgiveness is a policy that allows some D and F grades to be excluded from your GPA calculation on your academic transcript. Academic forgiveness does not remove the grades from the transcript.
Students are eligible for academic forgiveness if the following conditions are met:
- The student must not have been enrolled in any college on a full-time basis during any semester or term in the last four consecutive years.
- Only grades for courses taken at least four years prior to the request for academic forgiveness may be disregarded for grade point average computation.
- In instances where students request and gain academic forgiveness from one college and then transfer to another institution, the receiving institution is not bound by the prior institution’s decision to disregard grades for grade-point computation.
- All institutional degree requirements must be met.
- Only enrolled students are eligible.
- The Board of Governor’s Degree Completion Program is governed by a different forgiveness policy.
- This pertains only to graduation requirements and may not fulfill requirements for application to selective admission to programs.
If you are eligible and would like to request academic forgiveness, please download the Academic Forgiveness form from the Forms page. Once complete, you will need to return the form to the Office of the Registrar. Completed forms may be emailed, via your student email account, to Registrar@BridgeValley.edu as long as all signatures are present.
How do I apply for graduation?
The graduation application process begins with a preliminary graduation evaluation which is conducted by your academic advisor. This process must take place during the semester prior to the one in which you plan to graduate. The deadline for graduation applications is published in the academic calendar. During the preliminary graduation evaluation, your academic advisor will discuss any remaining requirements you must fulfill in order to obtain the credential your are seeking. This may include, but is not limited to, specific courses, assessments, and community service. While every attempt to be thorough and accurate in this evaluation is made, it is the ultimate responsibility of the student to meet all requirements for graduation as outlined within the college catalog. During this evaluation, your academic advisor will also prepare any applicable substitutions and/or waivers and assist you with the arrangement of credit by examination or other credit equivalency if needed. At the conclusion of the meeting, a preliminary graduation evaluation packet, including your completed graduation application from the Forms page, will be forwarded to the Office of the Registrar. Once received, your application will be entered into the system and any applicable graduation application fees will be charged to your account.