BridgeValley participates in the National Council for State Authorization Reciprocity (NC-SARA) through WV's statewide membership.
The National Council for State Authorization Reciprocity Agreements (NC-SARA) is a
private nonprofit organization [501(c)(3)] that helps expand students’ access to educational
opportunities and ensure more efficient, consistent, and effective regulation of distance
education programs.
West Virginia SARA Student Complaint Reporting Process
Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and they may have a concern or complaint.
SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA) must first be filed with the institution to seek resolution.
Student Complaint Reporting Process
1. For complaints regarding grades, please follow the College Grade Appeal policy found in the College catalog.
2. For all other complaints or grievances, any student who believes they have been
adversely affected by the interpretation, application, or violation of a College policy
or procedure is encouraged to submit a Student Complaint with the College.
3. If a student grievance cannot be resolved internally, the next step is to initiate a complaint through the SARA Student Complaint Process and the West Virginia SARA Student Complaint Process.
For general questions regarding the WV Complaint Process, please contact the West Virginia State Portal Entity (SPE).